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Genesys Cloud CX: Scripting Certification Sample Questions (Q48-Q53):

NEW QUESTION # 48
The ________________ allows you to easily format text using Markdown syntax.

A. Image Component
B. Input Component
C. Markdown Component
D. Text Component

Answer: C

Explanation:
The Markdown Component in Genesys Cloud CX allows you to easily format text using Markdown syntax.
This component is specifically designed for handling text formatting within scripts, enabling the use of Markdown to add styling such as bold, italics, headings, lists, and more. This provides a flexible and user- friendly way to enhance the visual presentation of text in scripts.

NEW QUESTION # 49
Identify the template that contains one or more visual components that you can insert into a script page.

A. Script Template
B. Custom Template
C. Component Template

Answer: C

Explanation:
In Genesys Cloud CX, a Component Template contains one or more visual components that can be inserted into a script page. These templates are designed to provide reusable UI elements that can be consistently applied across different scripts. Using component templates helps in maintaining uniformity and speeding up the script creation process by allowing script designers to easily drag and drop pre-defined components into their scripts.
Component templates can include items such as buttons, text fields, and other interactive elements that are commonly used within the scripts.

NEW QUESTION # 50
Which of the following best defines the ACD evaluation method Best Available Skills?

A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
B. Matches the interaction to the first available agent who has all of the requested skills.
C. Looks for the first available agent and ignores any skill requirements.

Answer: B

NEW QUESTION # 51
What are the default roles that permit you to edit scripts? (Choose two.)

A. Outbound Agent
B. Master Admin
C. Outbound Admin
D. Script Designer
E. PureCloud User

Answer: B,D

Explanation:
In Genesys Cloud CX, the permissions required to edit scripts are controlled by roles that include the necessary permissions for interacting with and modifying scripts. The Script Designer role (option C) is specifically created for individuals responsible for creating and editing scripts. It grants full access to the scripting interface and allows for script modifications. The Master Admin role (option D) also has broad permissions across the system, including editing and managing scripts, among other administrative tasks.
References to Genesys Cloud documentation indicate that other roles, like PureCloud User or Outbound Agent, do not have sufficient permissions to modify scripts. The Outbound Admin role manages outbound campaigns but does not include script editing by default.

NEW QUESTION # 52
Which of the following statements about templates in scripting are true? (Choose two.)

A. Component templates are parts of a page that you can reuse in other scripts.
B. Script templates are entire scripts that have been packaged for reuse.
C. Use a component template when you create a new script.
D. A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.

Answer: A,B

Explanation:
In Genesys Cloud CX Scripting, templates play a vital role in creating reusable elements for various scripts, streamlining the development process.
* Script Templates: These are entire scripts that have been packaged for reuse. They serve as a starting point for new scripts, allowing users to replicate existing scripts quickly without having to rebuild them from scratch. This is particularly useful for creating standardized scripts across different campaigns or use cases.
* Component Templates: These refer to parts of a page that can be reused in other scripts. Component templates are particularly helpful when you need to reuse specific UI elements or layouts across multiple scripts. For instance, if a script has a specific layout or a component, such as a customer information panel, that needs to appear in multiple scripts, you can create a component template for it.
This ensures consistency and saves development time.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 53
......

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